Service Request
The ServiceNow Portal will be used to request services. ServiceNow is the new tool for clinical technology, facility and security requests. You will be able to submit tickets, access the status of tickets and amend comments through ServiceNow. Moves and space requests are now handled using the Space Request Tool.
(ServiceNow Portal)
Engineering Requests
Minor Construction
Furniture Requests
(NCAL Only)
Use to request the following services:
Add Space
Repurpose Space
Move a Person
New Hire
Moving Boxes
Person Leaving
Did you know you can use ServiceNow to request facility services?
Unsure of which services are available for RBO?
Service Desk (SCAL Only)
Location Information
Support 24 hours / 7 days a week
Service Desk email address: Property-Mgmt@kp.org
Call (626) 405-6140 for Emergency Response
Services Provided by RBO
Facility Requests and Issues
Minor Construction Request
Facility Service Types
Report an issue with Facility Operations assets or request services. These services are typically provided by facility engineers or janitorial staff. Some services may require manager approval. Services include but not limited to:
New Keys/Rekey Locks
Plumbing
Kitchen/Restroom Restocking
Janitorial
Lighting
*Services may differ per facility
Furniture Issue/Request Service Type
Request services to modify cubicle/office furniture. These requests are typically provided by an outside vendor.
New Furniture
Furniture/Office Reconfiguration
Furniture/Desk Repair
Adding Keyboard Tray
Services that may incur a cost are paid
by the department requesting service.
*Services may differ per facility
Minor Construction Request typically cost below $25,000 and are paid for by the requestor's FDA Manager.
To continue to submit a Minor Construction Project request, please fill out the below required fields. If approved by the FDA Manager and Facility Manager, the request will be processed in OneLink and charged back to the FDA's Cost Center.
Building Carpentry
Building Walls
Electrical - Additional Outlets
Network Outlets
Repairing/Replacing Carpet
Hanging Electronic Whiteboards
Painting
Services that may incur a cost are paid
by the department requesting service.
*Services may differ per facility